We offer the FedEx Ground shipping services (FedEx Home Delivery).Larger items are shipped by Freight. Please call us for a shipping quote on all larger items. The shipping cost is determined by the weight of your order and the destination. With FedEx, delivery times are guaranteed and tracking information is provided. FedEx delivery days are Monday through Friday. Store Credit only is available if items is returned within 7 days. Customer is responsible for return shipping. Any item that is not is stock, is a custom order and considered a final sale. All Sale items are final sales.

Returns Department of Ornate Home 327 Marine Avenue, Balboa Island, CA 92662. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. You can expect a store credit within 14 days of our receiving your authorized return. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

* Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative. Or call us at 949-566-9225